Privacy Policy

1. Who we are

GeekPCBs operates the website geekpcbs.au. We supply arcade and pinball PCB products, adapters, displays, NVRAM products, repair support items, and related electronic parts.

2. Information we collect

We may collect personal information when you use this website, place an order, create an account, submit a form, or contact us for support.

This information may include:

• Your name
• Email address
• Billing address
• Shipping address
• Phone number, if supplied
• Order details and purchase history
• Customer account details
• Payment-related information handled by secure third-party payment providers
• Website usage data such as device type, browser type, pages visited, and general analytics information

3. How we use your information

We use personal information to operate our website, process orders, provide customer support, improve our store, maintain website security, and meet legal or accounting obligations.

We may use your information to:

• Process, pack, and ship orders
• Send order confirmations, payment updates, and shipping notifications
• Respond to enquiries and support requests
• Manage customer accounts
• Improve website performance, usability, and reliability
• Protect against fraud, spam, misuse, or unauthorised activity
• Comply with tax, accounting, legal, and regulatory requirements

4. Payments

Payments on our website are processed through secure third-party payment providers such as Stripe and PayPal. GeekPCBs does not store full credit card numbers on this website.

Payment providers may collect and process payment information according to their own privacy policies, terms, and security standards.

5. WooCommerce and customer accounts

Our online store uses WooCommerce to manage products, orders, checkout, customer accounts, and related eCommerce functions. WooCommerce may store information needed to complete purchases, maintain order records, and provide customer account features.

6. Cookies

Our website may use cookies and similar technologies to keep the store functioning correctly. Cookies may be used for shopping cart sessions, checkout, account login, website security, analytics, and performance improvements.

You can usually control or delete cookies through your browser settings. Blocking some cookies may affect cart, checkout, or account functionality.

7. Analytics and website performance

We may use analytics and performance tools to understand how visitors use the website. This may include information such as pages visited, approximate location, device type, browser type, referral source, and general usage patterns.

This information helps us improve page speed, usability, product pages, content, and the overall customer experience.

8. Email communication

We may use your email address to send order confirmations, payment updates, shipping information, customer service replies, and other messages directly related to your order or enquiry.

We do not sell your email address to third parties.

9. Sharing of information

We only share personal information where necessary to operate the business, complete orders, protect the website, or comply with legal obligations.

This may include sharing information with:

• Payment processors
• Shipping and delivery providers
• Website hosting providers
• Security and firewall providers
• Email and communication providers
• Analytics and performance service providers
• Professional advisers, where required
• Government, legal, or regulatory authorities, where legally required

10. Data security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Security measures may include SSL encryption, secure payment processing, website firewall protection, access controls, malware scanning, and regular website maintenance.

11. Data retention

We retain personal information only for as long as reasonably necessary to provide services, manage orders, resolve disputes, maintain business records, and meet legal, tax, accounting, or regulatory requirements.

12. Accessing or correcting your information

You may contact us to request access to personal information we hold about you, or to ask for corrections if the information is inaccurate, incomplete, or outdated.

13. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, content, or policies of external websites.

14. International customers

GeekPCBs may accept orders from customers outside Australia. By using our website or placing an order, you understand that your information may be processed in Australia or through service providers located in other countries.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business operations, legal requirements, services, or privacy practices.

16. Contact us

For privacy-related questions or requests, please contact us through our contact page: https://geekpcbs.au/contact/